return policy

Damaged or Wrong Product

• If the product is damaged during shipping or if you receive the wrong product, returns will be accepted.
• Please return the product through the same courier service that delivered it to you.
• Ensure that the product is in its original packaging and condition.

Unboxing Video

• Unboxing video is mandatory for all returns.
• Please provide a clear 360-degree unboxing video to validate your claim.
• Without this video, your complaint may not be accepted.

Missing Product

• If the product goes missing during shipping or if you don’t receive it, please contact us on WhatsApp at 8100540550 to file a complaint.

Incorrect Address

• If there’s an error in the address provided by you, resulting in non-delivery, you’ll need to wait until the parcel returns to us. You’ll then be required to bear the courier and packing charges for re-delivery.

Unavailability during Delivery

• If you’re unavailable when the delivery boy attempts to deliver the parcel, resulting in non-delivery, you’ll need to wait until the parcel returns to us. You’ll then be required to bear the courier and packing charges for re-delivery.